International Patient

PATIENT ORIENTED

About us 

The HM Torrelodones University Hospital is a general, medical-surgical and pediatric hospital that was inaugurated in 2004 thanks to the enthusiasm of shareholders and medical professionals who created a new concept of private healthcare. HM Madrid University Hospital and HM Montepríncipe University hospitals were the first national reference hospital centers that were fully accredited according to the highest quality standards. HM Hospitals manages, from the point of view of safety for and by the patient, these modern healthcare centers, where teaching and research are one of its foundation.

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At HM Torrelodones we have been the benchmark in private healthcare in the northern highlands of Madrid for more than 15 years. We are leaders in care, teaching and research and we put at your disposal state-of-the-art technology and a human team fully committed to patient care as a primary objective.

 We want to continue being your greatest ally in your health care and the reference hospital in our geographical area with:


+ 5,000 Surgical Interventions


+ 281,000 External Queries attended,


+ 61,000 Emergencies


+ 130,000 Radiological Studies


 Next to you every day


Much more to take care of your health


Our constant vocation for modernization guarantees that we can continue to offer you the best comprehensive health care. For this reason, HM Hospitales has invested heavily in HM Torrelodones with new units, latest advances in healthcare technology and new professional teams committed to patient care.


 As a HM Torrelodones patient you access the leading hospital group in the Community of Madrid. Our healthcare network covers all medical and surgical specialties with 7 general hospitals, 3 comprehensive super-specialized centers in Oncology, Cardiology and Neuroscience and a wide network of 14 own polyclinics.


 


Our goal: take care of people


At HM Torrelodones we take care of every detail and everything we do is designed so that you and your family feel as comfortable as possible. We seek the perfect balance between health care, patients, design and the comfort and safety of the patient 24h emergency

A team of professionals attends to pathologies that may involve life risk or loss of function of any organ 24 hours.

  • If you go  to ER please ask for international department
  • Intensive Care Unit (ICU)
  • Technology, professionalism and care of all the technical and human needs of the most delicate patient come together in a basic hospital service.
  • Traumatology and Rehabilitation
  • Two highly qualified teams coordinated to address the specific situations of each trauma problem. We offer additional services such as Therapeutic Pilates, Podiatry and Sports Medicine.
  • Pediatrics Service
  • We have everything you need to take care of your children's health: 24-hour emergency service, general and specialty pediatric consultations, vaccination service and hospitalization facility for the most serious cases.


Gynecology and Pregnancy Monitoring


Taking care of all the health problems of the woman and the pregnant woman (except for the delivery, which is carried out in others HM hospitals) with special attention to the Adolescent Gynecology, whose monographic and multidisciplinary consultation responds to the needs of this age.


Urology


An extensive experience and a human team capable of solving any problem of the specialty, without neglecting the teaching and research aspects makes HM Torrelodones Urology a leading service in its class.


Medical Oncology


Personalized attention for each case, always coordinated with the committees of the Clara Campal HM CIOCC Comprehensive Cancer Center, plus a comprehensive orientation to the patient and their family. Those are the features that define the service that has the support of all oncology specialties (Radiotherapy , Nuclear Medicine, Pathological Anatomy) of the HM Hospital Group.


Home Care Unit


Knowing the needs of our patients, the Internal Medicine service coordinates patient care at home, with medical, nursing and physical therapy consultations.


Approaching the latest news


Vascular Surgery: our new exclusive medical team has multiplied its capacity to face the most complex cases, without forgetting the daily pathologies.


General Surgery: our complete human team, also exclusively, is capable of treating the simplest pathologies and the most complex cases.


Our commitment: to be close to you


We offer you the best services in imaging specialties such as open, non-claustrophobic MRI for osteom tests


 


Hospital Services


The HM Torrelodones hospital, located on Avenida Castillo Olivares, in Torrelodones, Madrid, has about 80 beds in spacious single rooms, with a special suite; all of them with bathroom and a bed for a patient companion. All of them are specially designed to offer a comfortable rest, with telephone and TV, in addition to the necessary communication systems with the nursing control. All this in a quiet and calm environment.


  • The hospital has meeting rooms, cafeteria, restaurant, chapel, terraces, fax, internet, ATM, etc. It also has a 150-lot parking.


  • It has a cafeteria and restaurant that open Monday - Friday from 7:30 a.m. to 10:00 p.m. and weekends and holidays from 08:00 a.m. to 9:30 p.m. There you can enjoy both the daily menu and other different dishes.


  • Free Wi-Fi internet connection.


  • Day Clinic


The Day Clinic or Short Stay Unit has 8 individual boxes, available for those medical and / or surgical treatments that do not require hospitalization.


Patient care


We protect the rights of the patient and incorporate your opinion into our continuous improvement process.


General Hospitalization


Three nursing units with a total of 57 beds with a single room.

Day hospital with eight posts.

Pediatric Hospitalization

A Nursing Unit with 20 beds in a single room.

Intensive care for adults

Six beds.

Emergency Service

Five offices.

Plaster room.

Resuscitation room.

Pediatric box with 5 seats.

Adult box with 6 seats.

A Day Hospital Unit with 4 posts.


Medical specialties

A consultation unit within the hospital with 18 offices.

An external consultation unit (Polyclinic) with 23 offices.

Allergology

Clinical Analysis

 Pathological Anatomy

Anesthesiology and Reanimation

Angiology and Vascular Surgery

Cardiology

General and Digestive Surgery

Oral and Maxillofacial Surgery

Pediatric Surgery

Plastic and Reconstructive Surgery

Thoracic Surgery

Dermatology and Venerology

Endocrinology and Nutrition

Gastroenterology and Digestive Diseases

Pediatric Gastroenterology

Genetics Clinic

Gynecology and Obstetrics

Hematology and Hemotherapy

Physical Medicine and Rehabilitation

Intensive Medicine

Internal Medicine

Preventive Medicine

Aesthetic and Laser Medicine

Family and Community Medicine

Neurosurgery

Neurophysiology

Neurology

Pediatric Neurology

Neuropsychology

Neuroradiology

Nephrology

Pneumology

Odontology and Stomatology

Pediatric Ophthalmology

Medical Oncology

ORL

Pediatrics

Podiatry

Psychology

Psychiatry

Pediatric Radiology

Rheumatology

Radiology

Traumatology and Orthopedic Surgery

Bronchoscopies

Pain unit

Home Care

Urology

Rehabilitation Gym      

Dental Clinic

Having a healthy mouth is a priority that improves your quality of life and self-esteem.


Surgical Block


Six operating rooms.

Waking room with 5 seats.


Medical Units


Oncology


Oncology Day Hospital with 8 treatment posts.


A consultation in the Unit.


Digestive Endoscopies


With an awakening room with 2 seats.


Sleep Unit for Adults and Children


With five night monitoring stations.


Clinical Cardiology


Electrocardiograms, Echocardiogram-Transthoracic- Doppler-Color, Echocardiogram Transesophageal, Holter ...

Plastic Surgery and Aesthetic Medicine

Liposuction, Cellulite, Lifting, Mentoplasty, Rhinoplasty, Otoplasty, Mammoplasty, Abdominoplasty ...

Home care

Different professionals such as doctors, nurses and physiotherapy participate, which guarantees the continuity of care for our patients.

Liver diseases

We focus on specialized care for patients with liver conditions.

Sports Medicine and Traumatology

Treatment of sports injuries and makes this experience available to the amateur athlete.

Primary osteoporosis

We identify patients at high risk of developing this disease and / or fracture, to establish individual strategies aimed at minimizing it.

Sleep Unit

Insomnia, Apnea, Narcolepsy ...

Pain Unit

We serve patients with acute, postoperative pain and chronic pain problems.

 

Special Medical Services


Radiology Service


With special attention to Specific Radiology for Women


Two Magnetic Resonances.


Multi-slice CAT.


Remote control radiology.


Digital mammograph.


Three ultrasound rooms, one of them for pediatric studies.


The Radiology Service is equipped with the necessary equipment to carry out the imaging tests necessary to obtain a diagnosis, and sometimes treatment for a certain disease. Our technical and medical staff have extensive experience that guarantees the maximum performance of these modern equipment. The entire service is digitized and managed by a specific computer program that allows web images to be transmitted.


Open magnetic resonance imaging (0.23 T) allows high resolution studies to be performed, avoiding problems in children and in patients with fear of closed spaces.


Helical CT (of 16 detectors and Dentascan) that allows studies with vascular reconstruction and mammography.


Remote control, conventional radiology, ultrasound and 2 high and low field MRIs.


Orthopedic Surgery and Traumatology


Complete portfolio of orthopedic, surgical and trauma services.


Laboratory of Therapeutic Targets


We customize treatments in the fight against cancer.


Injured in Traffic Accident


We offer the traffic injured a comprehensive care treatment, which avoids the patient the paperwork with the Insurance Companies.


Psychiatry and Clinical Psychology


General External Consultations, Special Programs, Psychiatric Interconsultation, Hospital Admission ...


Rehabilitation


Specialists in the rehabilitative treatment of patients with traumatic, rheumatological, neurological, pediatric injuries or affectations, derived from the different surgeries.


Urology


Team of professionals with extensive experience in the field of urology.


Specialized Medical Programs


Reconstructive and Functional Male Genitourinary Surgery


We offer patients a comprehensive and personalized treatment, assessing in each individual case which or which are the best therapeutic options.


Prenatal diagnosis


We offer the latest technology to know the proper formation and the correct development of the fetus before its birth.


Hand Pathology


Professionals with a training in microsurgery, being able to repair vascular and nerve injuries.


Adolescent Gynecology


Promotion of healthy behaviors in relation to sexuality.


Peripheral Neuropathies


We treat this neurological complication, the most common cancer treatment.


Lower Genital Tract Pathology and Colposcopy


Prevention, early detection of premalignant and malignant lesions of the vulva, vagina and cervix, as well as their treatment and follow-up.


Psycho-Oncology


We address the psychiatric and psychological disorders that are associated with oncological diseases, from the moment of diagnosis and start of treatment and covers all phases of the disease.


Endovascular Treatment of Venous Thromboembolic Pathology


Specific treatment, especially endovascular, of venous / pulmonary thromboembolic disease in the two phases, acute (thrombosis and pulmonary embolism) and chronic (chronic venous insufficiency due to post-thrombotic sequelae).


Patient oriented, a philosophy based on experience and the pillars that have made us an international benchmark in healthcare.

 
 
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Treatment abroad. Success oriented. A solution for every problem

​​​​​International patient mobility driven by access to more prestigious medical treatments and diagnoses and at a most affordable price is registering continuous growth. This phenomenon, commonly known as health tourism​, positions our Hospitals in a privileged position due to their extended international experience and the highest professional standards. This encourages us to further improve not only our international patient care protocols, but also to continue seeking agreements and cooperation with other countries in order to expose the advanced specialisation of our services and facilitate better access to those services for our patients.

HM Hospitales​ has a long-standing experience as it has been treating many international patients for many years who come from all over the world. These international patients may come to us from their country of residence for a second medical opinion​, attracted by the prestige of medicine in Spain, by our professional specialists, our advanced technologies and the well-recognised quality of our healthcare services, or they may be expatriates, such as diplomats from the different embassies located in Madrid, employees of international companies, or students who are over on an exchange program. We also assist a great amount of tourists​ who have required medical assistance at some point during their trip.

HM Hospitales offers a patient oriented vision of medicine that focuses on their health and needs. For this reason, each patient has a medical team created specially based on the patient´s illness, guaranteeing that each professional on the team is the best in their specialised field.

International Patient Healthcare

This team works in coordination with the rest of the specialists in the hospital and with the patient´s doctors at their place of residence, in the case it is needed, to guarantee the best pre and post-treatment comprehensive care. 


In order to request medical assessment, you may contact us under international@hmhospitales.com or (+34) 914 452 126

​Please provide as much medical information as possible. Our team will reply within 48-72 hours according to the degree of specialisation. You will receive a detailed costs estimate for the requested services.

Once the patients accept coming to our facilities and arrive at our Hospitals, our multilingual employees will meet them in our reception personally and accompany them throughout the whole process in coordination with the whole Hospital. All services and procedures are carried out directly, quickly and efficiently, so that the patient feels safe and secure and there is no potential language barrier between the doctor and the patient. After their visit, patients receive all their medical records in a clear an efficient way.

Likewise, we will ensure that the patient´s doctor at home, their family members or their healthcare insurance providers are duly and constantly informed of the patient´s medical evolution​, whenever required.

Designed for you. Because your health travels with you

​​​​​​From HM Hospitales we understand we must play a role in supporting international patients by seeking to build as many ties as possible with their countries of origin, so as to facilitate them the access to our medical treatments.

If you are an expatriate such as a diplomat, an employee of any international company, a student over on an exc​hange program or a tourist who requires medical assistance at some point during your stay in the area of Madrid, Toledo or La Coruña we will be your best option as medical provider.​​

personalised international patient

Our experience with many international medical insurance companies will facilitate your medical assistance as well. ​Our exclusive and personalised international patient department​ is at your disposal 24/7/365 with a dedicated email and telephone line where you will be assisted in an efficient way, trying to solve your queries as soon as possible.

Only the best

​​#1 in medical technology and innovation

​Our ongoing commitment to ensuring that our medical teams have access to the latest technologies and innovations in medicine​ is the key to our success and our view of medical practice. This has made us the leading Hospital Group in Madrid and allows us to offer our patients personalized treatments, providing them with access to the latest breakthroughs that occur in the field of medical-technological progress every single day.

#1 in research applied to the patient

Our Research applied and Teaching practices also make us the leading private Hospital Group​ in this important aspects of medicine. Since the beginning, our principle has always been to incorporate research in each unit and speciality´s daily work, which ensures that our medical teams will have quick and easy access to the latest breakthroughs that can be immediately applied to the patient.​​

University students can train at our hospitals​ under direct supervision of doctors and teachers with the highest qualifications. Furthermore, we receive doctors from all over the world who come to complete their students at our centres every year.

#1 in installations and facilities

Our hospitals are designed to make life easier to our patients and make the work of our professionals easier.

With exquisite care paid to detail, we create hospitals that compete with the best cutting-edge private hospitals in the world. Facilities that guarantee that patients will have the peace of mind of knowing they will be cared for in an extraordinary hospital, but with the levels of comfort they could expect in a hotel​​. A perfect balance between health, design and comfort, so that the patients feel at home at all times. ​​


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International services

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  • ​​​​​We have Interpreters speaking over 6 languages who will accompany the patient continuously, respecting their opinions and culture. 

  • ​​All our Hospitals have 24/7/365 emergency service​. 

  • All medical specialties​ available.

  • Home doctor and ambulance service in case of emergency.

  • Management of appointments with specialist physicians, according to the patient´s availability in a personalised way. 

  • We liaise with the patient´s international insurers, carrying out all the necessary procedures. We work with the majority of international medical insurance companies, contact us for further information: international@hmhospitales.com

  • Airport transfers and accommodation are available for those patients looking for treatment abroad.​

  • In HM Hospitales we collaborate with different partners to assist you and help you during you staying in Madrid. 
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Contact

​​​​​​​Once the patient contacts us, our international personnel will answer any queries and respond to any needs they may have, so that they can be treated in our Hospitals in a personalised, efficient and effective manner. The patient can trust and be sure of total confidentiality if they wish to come to one of our Hospitals.

Contact us:

Email: international@hmhospitales.com
Office number: (+34) 914 452 126  (+34) 629 823 493

emergency medical assistance

​​Emergency medical assistance 24/7: (+34) 629 823 493​ 

Fax: (+34) 915 938 661

Are you a doctor?

​​​​We are in contact with all those countries that are committed to quality medicine and are interested in long-term cooperation.

If you are a doctor and you are interested in looking for alternative treatments for your patients do not hesitate to contact with our medical team via international​@hmhospitales.com or (+34) 914 452 126​​.

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